Practice Charter

At Dashwood House Surgery we aim to provide our patients with the best quality care.  Our patient charter is a statement of what you can expect from our practice and in turn what we feel we can expect from you.

Your Rights As Our Patient

• You will be treated courteously by the doctors, nurses and all members of the admin team
• You have the right to confidentiality
• You have the right to have access to your medical records subject to the limitations of the law
• You will be seen by the doctor of your choice wherever possible
• You will be referred to a consultant appropriate to your condition when necessary
• Any complaint will be dealt with sympathetically and promptly

Your Responsibility To Us

• To treat all surgery staff with courtesy and respect
• To let the surgery know if you are not attending an appointment so that someone else can attend
• To inform us of your up-to-date address and telephone numbers in case we need to contact you
• To only request an emergency appointment or home visit if appropriate
• To let us know when you feel that we have not met our responsibility to you but please give praise when it is due
• Not to expect a prescription from every consultation with the doctor.  There may be other options for treatment
• To take medicines according to instructions and only ask for a repeat prescription if you need one.